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General terms and conditions

Last updated: 18 August 2026.

These general terms and conditions govern, first, your use of the orora-group.eu website and, second, the purchase of digital content (ebooks) offered on it. They are entered into with ORORA SRL, Rue des Bons-Enfants 111, 4500 Huy, Belgium, enterprise number 1013.027.913, VAT BE 1013.027.913 ("Orora", "we").

By using the site you accept Part A. By placing an order you also accept Part B.

A. Terms of use

1. The site

This site presents Orora's activities and offers content, contact and audit-request forms, a call-booking widget, a newsletter sign-up and a digital content shop.

The site's content is general information. It is neither tailored professional advice nor a binding offer: consulting work is always the subject of a separate written agreement.

2. Permitted use

You may read the site, share it and link to its pages, for personal or internal business purposes. You agree not to:

  • scrape or automatically copy the site, or republish a substantial part of its content;
  • use its content to train artificial intelligence models without our written permission;
  • attempt to gain unauthorised access to any part of the site or the systems hosting it, or to disrupt its operation;
  • submit through the forms any content that is unlawful, misleading or infringes a third party's rights.

3. Intellectual property

The Orora name and brand, the logo, the visual identity, the imagery, the texts, the case studies and the site's code belong to Orora or to its partners and clients. Nothing in these terms transfers any intellectual property right to you.

4. Availability and liability

We take reasonable care to keep the content accurate and the site available, without warranting uninterrupted availability or that it is entirely free of errors. To the extent permitted by law, we are not liable for indirect or consequential loss arising from your use of the site.

Nothing in these terms limits our liability for fraud or gross negligence, for death or personal injury, or any liability that cannot be excluded by law, including mandatory consumer rights.

B. Terms of sale for digital content

This part applies to any purchase of an ebook on this site.

5. Products

The products sold are digital content not supplied on a tangible medium: files (usually PDF) delivered electronically. The description, format and length of each ebook are shown on its product page.

To read an ebook you need a device and software able to open the stated format. No other technical requirement applies, and we use no technical protection measures restricting reading or private copying of the file.

6. Prices

Prices are shown in euro and are inclusive of all taxes for a consumer buyer. The total amount payable is shown to you before you confirm your order, on the payment page. No delivery charge applies, since delivery is electronic.

7. Ordering and formation of the contract

An order works as follows:

  1. You enter your name and email address on the product page and confirm your order.
  2. You are redirected to the secure payment page of our provider Mollie B.V., where you choose a payment method and pay.
  3. The contract is formed when your payment is confirmed.
  4. You receive an email containing the download link for your ebook.

You can correct the information you entered before confirming your order, by going back to the form. The contract is concluded in French or English, depending on the language you are browsing in.

8. Payment

Payments are handled by Mollie B.V. Your card or bank account details are entered on Mollie's page and are never passed to us. The accepted payment methods are shown on that page.

9. Delivery

Delivery is electronic and immediate: the download link is sent to the email address you gave as soon as payment is confirmed, and the confirmation page also offers it. This link is personal and expires 30 days after it is issued.

If nothing has arrived within the hour, check your spam folder, then write to us at info@orora-group.eu and we will re-send the link.

10. Right of withdrawal

As a consumer you normally have 14 days to withdraw from a distance purchase, without giving a reason (art. VI.47 of the Belgian Code of Economic Law).

That right is subject to an exception for digital content not supplied on a tangible medium (art. VI.53, 13° of the same Code). When you order, you are asked to:

  • expressly consent to performance beginning immediately, before the withdrawal period has expired; and
  • acknowledge that you thereby lose your right of withdrawal.

If you give both confirmations and the download is delivered to you, you can no longer withdraw. If you do not give them, the order cannot be placed on this site: write to us and we will agree another arrangement that preserves your 14-day period.

This exception applies only to consumers buying digital content. It restricts none of your other rights, in particular the statutory guarantee of conformity below.

11. Statutory guarantee of conformity

We owe you digital content that matches what was described. If the file delivered is not in conformity (it does not match its description, it is corrupt, or it cannot be opened in the stated format), you have the statutory guarantee of conformity under Book VI of the Belgian Code of Economic Law, which implements Directive (EU) 2019/770.

You may then require the content to be brought into conformity and, if that is impossible or does not happen within a reasonable time, obtain a price reduction or termination of the contract with a refund. Report the defect to info@orora-group.eu within a reasonable time of noticing it; we respond at no cost to you.

12. Invoice

An accounting record is produced for every order. If you need an invoice in a company name or bearing a VAT number, write to info@orora-group.eu quoting your order and we will send one.

13. Licence

Buying an ebook gives you a personal, non-exclusive right to use its content. It does not entitle you to resell it, distribute it publicly, share it outside your organisation, or publish substantial extracts from it without our written agreement.

C. General provisions

14. Complaints and disputes

Send any complaint to info@orora-group.eu. We will acknowledge it and look for a solution.

If you are a consumer and no solution is found, you may turn to the Consumer Mediation Service, Boulevard du Roi Albert II 8 box 1, 1000 Brussels (consumerombudsman.be), or to the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

15. Personal data

How your personal data is processed is described in our privacy policy and our cookie policy.

16. Changes to these terms

We may amend these terms. The version applying to your order is the one in force when you place it; the last-updated date appears at the top of this page.

17. Governing law and jurisdiction

These terms are governed by Belgian law. Any dispute falls to the courts of the judicial district of Liège, Huy division, without prejudice to the mandatory rules protecting consumers, who may always bring proceedings before the court of their own domicile. If any provision is held void, the remainder stays in force.